Shipping & Refund Policy

Our Shipping and Return Policy was last updated 16 November 2023

Thank you for shopping at themalethread.com.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on Shipping and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Shipping & Return Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Mail Thread

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to themalethread.com, accessible from https://themalethread.com

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

 

What are the shipping charges?

We offer free shipping all over India. Enjoy the convenience of having your kids' outfits delivered to your doorstep, no matter where you are in India, without any additional shipping charges. It's our way of making your shopping experience with us even more delightful.

 

How many days for delivery?

Our standard delivery timeframe within India is 8-10 business days.

Please note that this timeframe accounts for order processing and shipping. We work diligently to ensure that each outfit is packed with love and delivered to your doorstep promptly.

 

Do you deliver Internationally?

At The Male Thread,  we're thrilled to extend our services internationally. However, please note that for international orders, shipping charges apply.

 

Conditions for Returns

At The Male Thread, we take pride in creating each outfit with utmost care and have made to order exclusivity. As a result, we do not accept returns.

We encourage you to double-check your selections, sizing, and customizations before placing an order to ensure your complete satisfaction. In the rare event that you receive a defective or incorrect item, please contact our team immediately, and we will address the issue promptly.

In order for the Goods to be eligible for a return, please make sure that:

The goods were purchased in the last 14 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Shipping and Return Policy, please contact us:

Contact Details: themalethread297@gmail.com